5 Why's Problem Solving

Projected Time

About 45 minutes

  • 25 minutes for Lesson

  • 5 minutes for Role Play

  • 15 minutes for Guided Practice

Prerequisites

‌No

Aim

Trainees learn how to use the 5 Why’s technique to discover the root cause of a problem

Objectives

Small group exercises to develop 5 Why’s as a habit (short and fun)

Outcomes

Trainees can demonstrate they have understood and can apply the 5 Why’s technique

Specific Things to Learn

  • Understanding how the 5 Why’s technique is a proven and effective problem solving technique

  • Avoid ambiguity in vocabulary

Lesson

Teaching notes and walkthrough

Slides

All guidance is provided in the Presenter Notes

Describe the main idea being shown in the slides.

Don’t just repeat what is on the slides.

Clarify definitions

Give examples you have seen or experienced

‌‌Common Mistakes / Misconceptions

Whatever topic you are presenting make sure you address the negative thinking that some people may have e.g.,

  1. This is not relevant to me

  2. I don’t have to learn this now

  3. I’ll only be a junior so I won’t be able to change anything

Guided Practice

All guidance is provided in the Presenter Notes

Independent Practice

Trainees pair-off with a classmate that has a different work style to theirs (Leadership Compass)

They then ‘pitch’ to each other a problem, and what action they have taken so far and what help they still need.

They must use the Active Listening skills, and then apply the 5 Why’s technique to discover the root cause of the problem. They should then present this to the class at the next PD lesson.

Challenge or Additional resources

https://en.wikipedia.org/wiki/Five_whys